Arrow Lifts - Privacy Policy

Arrow Lift Engineers Ltd

1. Introduction

Arrow Lift Engineers Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and/or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, services, or providing us with your information, you agree to the terms of this policy.

2. Information We Collect

We may collect and process the following personal data:

2.1 Personal Identification Data

Name
Job title
Company name
Contact information (address, email, telephone number)

2.2 Technical Data

IP address
Browser type and version
Operating system
Pages visited and time spent on the website

2.3 Marketing and Communications Data

Preferences in receiving marketing from us
Communication history with us

3. How We Collect Personal Data

We collect data when you:

Fill in web forms (e.g., contact form, quote request)
Email or telephone us
Use our website
Engage with us at events or through marketing campaigns

4. How We Use Your Personal Data

We use your personal information for the following purposes:

4.1 Service Delivery

To provide lift engineering, maintenance, installation, and related services
To manage contracts and service agreements

4.2 Communication

To respond to enquiries and correspondence
To schedule services and appointments

4.3 Marketing

To send newsletters, updates, promotions (with your consent where required)
To personalise offers or information

4.4 Website Improvement & Analytics

To understand and improve website performance and user experience

5. Legal Basis for Processing

We rely on one or more of the following legal bases to process your data:

Contractual necessity: to perform our services or contracts
Legitimate interests: for internal administration, service improvement, and marketing (where appropriate)
Consent: where you have given clear permission
Legal obligation: to comply with UK law

6. Sharing Your Personal Data

We may share your information with:

Service partners or subcontractors involved in service delivery
IT and professional advisors (e.g., accountants, legal advisors)
Regulatory or law enforcement authorities when required by law

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, or reporting requirements. Retention periods may vary depending on the type of data and the purpose of processing.

9. Your Rights

Under the UK GDPR, you have rights including:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data in certain circumstances
Restriction: Limit processing of your data
Portability: Receive your data in a structured format
Objection: Object to certain processing activities
Withdraw Consent: If processing is based on consent

10. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve user experience. You can manage cookie preferences via your browser settings. For detailed information on our use of cookies, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website.

If you have any questions about this policy or your personal data, please contact:

Arrow Lift Engineers Ltd